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Frequently Asked

Questions

Non-Emergency Medical Transportation in New Orleans & Baton Rouge

 

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What is Non-Emergency Medical Transportation (NEMT)?

 

Non-Emergency Medical Transportation (NEMT) provides safe and reliable transportation for individuals who need assistance getting to and from medical appointments but do not require emergency services. This includes doctor visits, dialysis, therapy, pharmacy pickups, and hospital discharges.

 

Geaux Time Rides proudly provides NEMT services throughout New Orleans, Baton Rouge, and surrounding Louisiana communities.

 

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Who can use Geaux Time Rides transportation services?

 

Our services are available to:

    •    Medicaid recipients

    •    Self-pay clients

    •    Seniors

    •    Individuals with mobility challenges

    •    Patients discharged from hospitals or facilities

    •    Caregivers booking rides for loved ones

    •    Clinics and healthcare facilities coordinating transportation

 

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Do you provide NEMT services in New Orleans and Baton Rouge?

 

Yes. Geaux Time Rides serves New Orleans, Baton Rouge, and surrounding areas in Louisiana. If you are unsure whether your pickup or drop-off location is within our service area, please contact us at 504-273-6878.

 

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What types of vehicles do you use?

 

We operate modern, clean, and well-maintained NEMT vehicles, including:

    •    Standard medical transport vans

    •    12- and 14-passenger vans

    •    Medical courier vehicles

 

All vehicles are designed for safety, comfort, and reliability.

 

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Do you assist passengers with mobility needs?

 

Yes. We provide assistance for passengers who use:

    •    Wheelchairs

    •    Walkers

    •    Canes

    •    Need help entering or exiting the vehicle

 

Our drivers are trained to ensure every passenger is treated with dignity and care.

 

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Can Geaux Time Rides help prevent missed appointments?

 

Absolutely. Transportation barriers are a leading cause of missed appointments and delayed care. As a nurse-founded NEMT company, we understand how missed transportation can lead to delayed healing and increased hospitalizations.

 

Our goal is to ensure transportation is never the reason care is delayed.

 

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Do you offer medical courier services in Louisiana?

 

Yes. In addition to NEMT, Geaux Time Rides provides medical courier services for:

    •    Prescriptions

    •    Medical documents

    •    Lab specimens

    •    Medical supplies

 

Courier services are available throughout New Orleans, Baton Rouge, and nearby areas.

 

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How do I book a ride with Geaux Time Rides?

 

You can request transportation by:

    •    Completing our online booking form

    •    Calling us directly at 504-273-6878

 

Once your request is submitted, a team member will contact you to confirm details.

 

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Do you accept Medicaid transportation requests?

 

Yes. We work with Medicaid transportation requests where applicable. Please include your insurance information when submitting your booking request or call us directly for assistance.

 

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Why choose Geaux Time Rides over other transportation providers?

 

Geaux Time Rides is:

    •    Nurse-founded

    •    Woman-owned

    •    Community-focused

    •    Dedicated to patient outcomes

    •    Committed to safe, respectful, and reliable service

 

Our healthcare background allows us to understand the importance of timely appointments, medication access, and continuity of care.

 

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What areas do you serve besides New Orleans and Baton Rouge?

 

We serve surrounding Louisiana areas as availability allows. Please contact us to confirm service in your location.

 

Contact us today to book your ride 504-273-6878

© 2026 by Geaux Time Rides. Website designed and developed by @AA Originality

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